Revenue Cycle Management is a critical aspect for Health Centers.  Staff that play a role in the Revenue Cycle must be involved in order to put change in motion to enable a healthy revenue cycle.  In order to do this, staff must understand the importance of each departments role.  For leadership, it is important to know how to hire and manage employees.  Just as important is knowing what goes on in each department that plays a role in the revenue cycle.  What drives the data?  Are staff properly trained?  Do staff know the role they play in the Revenue Cycle?  What day to day activities make up the data that are on the reports you run or receive?  Areas discussed will include: Front Office, Provider Enrollment, Providers Locking Charts, Billing and working AR, Training and Communication, Setting Realistic productivity goals.

• Understanding the role of key staff in each area of the health center as it relates to the revenue cycle
• Understanding the importance of tracking productivity in each area of the Revenue Cycle and setting realistic goals
• Understanding the importance of having assessments in place to see where staff stand in regards to knowledge of their job/duties.
• Understanding the impact of not having providers enrolled with health plans timely
• Understanding training needs and processes that need to be in place for effective training
• Understanding that communication is key among departments for a healthy revenue cycle.  Each department can not operate in separate bubbles. 
• HRSA Compliance Manual Chapter 5 Clinical Staffing requirements.
• What HRSA looks for during an OSV in regards to Staffing, Billing and Collections and how these areas affect the Revenue Cycle at Health centers.

Earning the Revenue Cycle Management Certification (RH-RCMS)

• Upon completion of the online training attendees will be able to take the 85 question online certification examination.  The exam is scored immediately and if a score of 70% is achieved, a certification ofRural Health Revenue Cycle Management  Specialist (RH-RCMS) will be granted by ArchProCoding